We have your back 💖
During these unprecedented times, we remain committed to providing you with the best quality products and outstanding customer service. We know you may have questions about your order, so we’ve created this status page to keep you informed on the latest updates about our progress and the impact of COVID-19. Through thick and thin, we’re with you. Thank you for your patience and loyalty during this time.
General COVID-19 information
For the latest information and guidance on the COVID-19 outbreak, please visit:
Our production facilities continue to operate at full capacity. While safeguarding the health and safety of our employees, we are committed to meeting the recent unprecedented demand for 9prints products. We wanted to share a behind-the-scenes look at our production lines so you can see how we’re creating your orders.
Due to unprecedented demand and limited production capacity though, turnaround times will be slower than normal. Some orders can see delays of up to 12-15 business days.
90% orders are shipping within 2-3 business days. Orders can see delays of up to 15 business days though.
Shipping times within the US can take up to 5-10 business days
Shipping times outside of the US can take up to 10-20 business days
We are unable to ship to China, Hong Kong
We know the current situation isn’t ideal, and we want to make it a bit better.
We sincerely appreciate your patience and understanding. If you have any questions, please don’t hesitate to contact our customer service team at https://9prints.shop/elements/pages/contact/
Wishing you health and happiness.